Auto Loan Contacts & COVID19

We understand that during these challenging times you may be dealing with layoffs and potential financial hardship.  Many of the banks that we place loans with have announced publicly that they intend to offer payment deferment, but each bank is handling this situation differently.  We encourage you to reach out to the bank that is listed on your car loan financing document.  All of their contact information is listed below.

If you can’t find your paperwork or are unsure of who your loan is financed with, please contact someone in the Financial Services Office at the Dealership you purchased from and we will get you that information.

We urge you to continue making your car loan payments as normal unless you have contacted the bank and come to an agreement on a deferral.

Questions about payment deferment? Here is a helpful article that was written last year:
Payment Deferment FAQ Article

Since the arrival of COVID-19, there has been an unfortunate rise in scams which play on fears related to the pandemic. Be aware and cautious of emails, calls and texts which request you to share any personal information or to provide immediate payment.

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, like card number, expiry date, PINs or passwords, with anyone.

Auto Capital Canada:

Bank of Montreal:
There is a relief program now available for BMO customers who have been affected by COVID-19 and are facing financial challenges. If you are a personal banking customer, please contact us so we can help.
BMO Website

National Bank:


During these challenging times, we’re committed to maintaining a high level of banking access and support, providing expert advice and protecting our team and you. We’re also furthering financial assistance to help clients facing hardship.

Due to an extremely high volume of calls, we encourage those who are experiencing financial hardship to first complete our financial assistance form to have us get in touch with them.
CIBC Website


Eden Park:

Ford Credit:
We are here to help. If you have been affected by COVID-19 or a natural disaster, call 1-877-636-7346.
Ford Credit Website

General Bank:

GM Financial:
GM Financial customers in need of help are encouraged to contact the GM Financial Customer Experience team at 1-800-465-4591 or by email at
GMF Website

IA Auto Finance:

Kia Motors Finance (KMF):
KMF Lease Customers:


  • 30-day Payment Deferral
  • Due-Date Change
  • Maturity Date Extension (Less Than 30-days)
  • Maturity Date Extension (30 to 90-days)


KMF Loan Customers:


  • 90-day Payment Deferral
  • Due-Date Change



Skip one monthly payment (some restrictions apply), and note this can affect your amortization and payment schedule.
RBC Website

As every situation is different, we are committed to trying to work with all our customers on a case-by-case basis to help understand, and hopefully alleviate, financial hardships you may be experiencing as a result of COVID-19. Our support measures are flexible, including payment deferrals for mortgages and relief on credit products for those who qualify. Please contact us (or your Advisor or Relationship Manager) and we will work together to find a solution that will hopefully meet your unique needs.

We will continue to update this page with the latest information on our financial relief measures and answers to commonly asked questions.
Scotia Website

Scotia Dealer Advantage:

TD Website